/* ==========================================================================
   Helpdesk — application stylesheet.

   --navy and its two darker shades below are the brand colour, and an
   installation overrides all three from the settings page: inc/layout.php emits a
   :root block after this file that redeclares them. The greens, ambers and reds
   further down are status colours carrying meaning rather than branding, so they
   are deliberately not themeable.
   ========================================================================== */

:root {
  --navy: #163a66;
  --navy-dark: #0e2747;
  --navy-deeper: #0a1d36;
  --accent: #56aede;
  --accent-light: #9fd1ef;

  --bg: #f3f7fb;
  --panel: #ffffff;
  --ink: #1c2b3a;
  --muted: #5b6b7c;
  --line: #e3ebf2;
  /* Form controls need a stronger edge than panel dividers, otherwise the
     boxes almost vanish against the page background. */
  --field-line: #7590a9;

  /* legacy aliases kept so any stray reference still resolves */
  --brand: #163a66;
  --brand-dark: #0e2747;

  --ok: #1b6e3d;
  --warn: #8a6410;
  --err: #c0392b;

  --radius: 14px;
  --radius-sm: 10px;
  --shadow-sm: 0 1px 3px rgba(14, 39, 71, 0.08);
  --shadow-md: 0 8px 30px rgba(14, 39, 71, 0.12);
  --shadow-lg: 0 18px 50px rgba(14, 39, 71, 0.18);
  --font: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
  --mono: "Cascadia Mono", "Consolas", "SF Mono", "Menlo", "DejaVu Sans Mono", monospace;
}

* { box-sizing: border-box; }

body {
  margin: 0;
  font-family: var(--font);
  font-size: 15px;
  line-height: 1.6;
  color: var(--ink);
  background: var(--bg);
  -webkit-font-smoothing: antialiased;
}

a { color: var(--navy); text-decoration: none; }
a:hover { color: var(--accent); text-decoration: none; }

h1 { font-size: 1.55rem; font-weight: 800; letter-spacing: -0.02em; color: var(--navy-dark); margin: 0 0 1rem; }
h2 { font-size: 1.15rem; font-weight: 700; color: var(--navy-dark); margin: 2rem 0 0.75rem; }

.wrap { max-width: 1100px; margin: 0 auto; padding: 1.5rem 1rem 3rem; }
.muted { color: var(--muted); }

/* ---- top nav ---- */
.topnav {
  position: sticky;
  top: 0;
  z-index: 50;
  display: flex;
  align-items: center;
  gap: 0.35rem;
  background: linear-gradient(120deg, var(--navy-deeper) 0%, var(--navy) 100%);
  color: #d7e6f2;
  padding: 0 1.25rem;
  /* An admin's nav is wider than a 1440px laptop; let it take a second line
     rather than running off the edge and scrolling the whole page sideways. */
  flex-wrap: wrap;
  min-height: 60px;
  padding-block: 0.25rem;
  box-shadow: var(--shadow-md);
}
.topnav a { color: #cfe0f0; padding: 0.5rem 0.85rem; border-radius: 8px; font-weight: 600; font-size: 0.92rem; }
.topnav a:hover { color: #fff; background: rgba(255, 255, 255, 0.09); }
.topnav .brand { display: flex; align-items: center; gap: 0.5rem; padding-right: 0.75rem; }
.topnav .brand-logo, .topnav .brand-name { padding: 0.4rem 0.3rem; border-radius: 8px; }
.topnav .brand-logo { padding-left: 0; }
.topnav .brand-logo img { display: block; height: 26px; width: auto; }
.topnav .brand-logo:hover { background: none; }
.topnav .brand-name { font-weight: 700; color: var(--accent-light); letter-spacing: 0.02em; }
.topnav .brand-name:hover { background: none; color: #fff; }
.topnav .spacer { flex: 1; }
.topnav .who { color: #9fb8cd; font-weight: 500; }
.topnav .logout { color: #9fb8cd; }
.topnav .langsw { display: inline-flex; align-items: center; gap: 0.15rem; font-size: 0.82rem; }
.topnav .langsw a { color: #9fb8cd; padding: 0.35rem 0.35rem; border-radius: 6px; font-weight: 600; }
.topnav .langsw a:hover { color: #fff; background: rgba(255, 255, 255, 0.09); }
.topnav .langsw .on { color: var(--accent-light); font-weight: 700; padding: 0.35rem 0.35rem; }
.topnav .langsw .sep { color: #45607a; }

/* Language switcher on the auth pages (login / register / verify / forgot). */
.auth-langsw { max-width: 780px; margin: 0.75rem auto -0.25rem; padding: 0 0.5rem; text-align: right; }
.auth-langsw .langsw { font-size: 0.85rem; }
.auth-langsw .langsw a { color: var(--muted); font-weight: 600; padding: 0.2rem 0.35rem; }
.auth-langsw .langsw a:hover { color: var(--navy); }
.auth-langsw .langsw .on { color: var(--navy); font-weight: 700; }
.auth-langsw .langsw .sep { color: var(--line); margin: 0 0.1rem; }

/* ---- flash messages ---- */
.flash {
  padding: 0.7rem 1rem;
  border-radius: var(--radius-sm);
  margin-bottom: 1rem;
  border: 1px solid;
  font-size: 0.95rem;
}
.flash-ok  { background: #e8f8ee; border-color: #b5e5c8; color: var(--ok); }
.flash-err { background: #fdeeee; border-color: #f2c7c7; color: var(--err); }

/* ---- login / setup ---- */
.auth-card {
  max-width: 400px;
  margin: 9vh auto 0;
  background: var(--panel);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 2.25rem;
  box-shadow: var(--shadow-lg);
}
.auth-card .auth-logo { display: block; height: 40px; width: auto; margin: 0 auto 1rem; }

/* ---- two-column sign-in (staff | customer) ---- */
.auth-split { max-width: 780px; margin: 6vh auto 0; }
.auth-split-head { text-align: center; margin-bottom: 1.4rem; }
.auth-split-head .auth-logo { display: block; height: 40px; width: auto; margin: 0 auto 0.7rem; }
.auth-split-head h1 { font-size: 1.35rem; margin: 0; }
.auth-cols { display: grid; grid-template-columns: 1fr 1fr; gap: 1.25rem; align-items: start; }
.auth-panel {
  background: var(--panel);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 1.75rem;
  box-shadow: var(--shadow-sm);
}
.auth-panel h2 { font-size: 1.02rem; margin: 0 0 1.1rem; }
.auth-panel--staff { border-top: 3px solid var(--navy); }
.auth-panel--staff h2 { color: var(--navy); }
.auth-panel--customer { background: var(--bg); border-top: 3px solid var(--accent); }
.auth-panel--customer h2 { color: #135a96; }
.auth-panel--customer button { background: var(--accent); color: var(--navy-deeper); }
.auth-panel--customer button:hover { background: var(--accent-light); color: var(--navy-deeper); }
.auth-panel .auth-links { text-align: left; margin: 0.9rem 0 0; }
@media (max-width: 640px) { .auth-cols { grid-template-columns: 1fr; } }
.auth-card h1 { text-align: center; color: var(--navy-dark); font-size: 1.35rem; }
.auth-card .muted { text-align: center; }

/* ---- forms ---- */
label { display: block; margin-bottom: 0.85rem; font-weight: 600; font-size: 0.82rem; color: var(--navy-dark); }
input[type="text"], input[type="password"], input[type="email"], input[type="search"],
select, textarea {
  display: block;
  width: 100%;
  margin-top: 0.35rem;
  padding: 0.6rem 0.7rem;
  font: inherit;
  font-weight: 400;
  color: var(--ink);
  border: 1.5px solid var(--field-line);
  border-radius: var(--radius-sm);
  background: var(--bg);
  transition: border-color 0.15s ease, background 0.15s ease, box-shadow 0.15s ease;
}
textarea { resize: vertical; }
input:focus, select:focus, textarea:focus {
  outline: none;
  border-color: var(--accent);
  background: #fff;
  box-shadow: 0 0 0 3px rgba(86, 174, 222, 0.18);
}
button {
  font: inherit;
  font-weight: 600;
  color: #fff;
  background: var(--navy);
  border: 0;
  border-radius: var(--radius-sm);
  padding: 0.6rem 1.3rem;
  cursor: pointer;
  transition: background 0.18s ease, transform 0.18s ease, box-shadow 0.18s ease;
}
button:hover { background: var(--navy-dark); box-shadow: var(--shadow-sm); transform: translateY(-1px); }
.btn-sm { padding: 0.3rem 0.7rem; font-size: 0.8rem; font-weight: 600; border-radius: 8px; }
.btn-link { align-self: center; font-weight: 600; }
.check { display: flex; align-items: center; gap: 0.5rem; font-weight: 400; }
.check input { width: auto; margin: 0; }

.ticket-form { max-width: 720px; background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 1.5rem; box-shadow: var(--shadow-sm); }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 0 1rem; }
.grid3 { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 0 1rem; }
.grid4 { display: grid; grid-template-columns: 1fr 1fr 1fr 1fr; gap: 0 1rem; }

/* ---- dashboard cards ---- */
.cards { display: flex; flex-wrap: wrap; gap: 0.75rem; margin-bottom: 1.5rem; }
.card {
  flex: 1;
  min-width: 112px;
  background: var(--panel);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 0.9rem 1rem;
  display: flex;
  flex-direction: column;
  gap: 0.15rem;
  color: var(--muted);
  font-size: 0.8rem;
  box-shadow: var(--shadow-sm);
  transition: transform 0.18s ease, box-shadow 0.18s ease, border-color 0.18s ease;
}
.card:hover { text-decoration: none; border-color: rgba(86, 174, 222, 0.6); transform: translateY(-3px); box-shadow: var(--shadow-md); }
.card-on { border-color: var(--accent); box-shadow: 0 0 0 2px rgba(86, 174, 222, 0.35); }
.card-n { font-size: 1.7rem; font-weight: 800; color: var(--navy); letter-spacing: -0.02em; }

/* ---- filters ---- */
.filters { display: flex; flex-wrap: wrap; gap: 0.6rem; margin-bottom: 1.5rem; align-items: center; }
.filters input[type="search"] { flex: 2; min-width: 220px; margin: 0; width: auto; }
.filters select { flex: 1; min-width: 150px; margin: 0; width: auto; }
/* Date-range boxes stay inline and narrow, unlike the full-width form inputs. */
.filters input[type="text"].date-filter { flex: 0 0 auto; width: 10.5rem; margin: 0; }
.filters button { margin: 0; }

/* ---- helpers on a ticket (owner stays tickets.assigned_to) ---- */
.helper-picker {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.5rem 1.6rem;          /* generous column gap: names must never crowd */
  flex: 1 0 100%;              /* its own row under the selects */
  margin: 0.25rem 0 0;
  padding: 0.5rem 0.9rem 0.7rem;
  border: 1.5px solid var(--field-line);
  border-radius: var(--radius-sm);
  background: var(--bg);
}
.helper-picker legend { padding: 0 0.3rem; font-size: 0.72rem; text-transform: uppercase; letter-spacing: 0.06em; color: var(--muted); font-weight: 700; }
.helper-picker legend .muted { text-transform: none; letter-spacing: 0; font-weight: 400; }
/* Beat `.update-bar label { flex: 1; min-width: 140px }`: a 0 flex-basis plus
   nowrap makes long names overflow their box and collide with the next one. */
.update-bar .helper-picker .helper-chk {
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  flex: 0 0 auto;
  min-width: 0;
  margin: 0;
  font-weight: 400;
  white-space: nowrap;
}
.helper-chk input { width: auto; margin: 0; display: inline-block; flex: none; }
/* The owner is shown greyed and unclickable — they already have the ticket. */
.helper-chk.is-owner { opacity: 0.4; cursor: not-allowed; }
.helper-chk.is-owner input { cursor: not-allowed; }
.helper-more {
  display: inline-block;
  margin-left: 0.35rem;
  padding: 0 0.32rem;
  border-radius: 999px;
  background: #e3effa;
  color: #135a96;
  font-size: 0.72rem;
  font-weight: 700;
  cursor: help;
}

/* ---- ticket linking (related tickets) ---- */
.ticket-links { margin: 0 0 1rem; display: flex; flex-direction: column; gap: 0.6rem; }
.link-rel { display: flex; align-items: center; flex-wrap: wrap; gap: 0.5rem; margin: 0; }
.link-children { background: var(--bg); border: 1px solid var(--line); border-radius: var(--radius-sm); padding: 0.6rem 0.85rem; }
.link-children ul { list-style: none; margin: 0.35rem 0 0; padding: 0; display: flex; flex-direction: column; gap: 0.3rem; }
.link-children li { display: flex; align-items: center; flex-wrap: wrap; gap: 0.5rem; }
.link-children li .muted { font-size: 0.85rem; }
.link-remind { margin: 0.6rem 0 0.4rem; color: #8a6410; background: #fff4d6; border-radius: var(--radius-sm); padding: 0.4rem 0.6rem; font-size: 0.9rem; }
.link-inline { display: inline; margin: 0; }
.link-inline button { margin-top: 0.5rem; }
.link-add { display: flex; align-items: flex-end; flex-wrap: wrap; gap: 0.6rem; }
.link-add label { margin: 0; font-weight: 600; font-size: 0.85rem; }
.link-hash { display: inline-flex; align-items: center; gap: 0.15rem; margin-top: 0.3rem; font-weight: 400; }
.link-add input { width: 6rem; margin: 0; }
.link-flag { font-size: 0.82rem; color: var(--muted); white-space: nowrap; }

/* ---- cross-folder search (search.php) ---- */
.search-summary { margin: 0 0 1.1rem; }
.search-summary p { margin: 0 0 0.45rem; }
.search-summary .tally .badge { margin-right: 0.35rem; }
.st-spam    { background: #fdf0dc; color: #8a5a00; }
.st-deleted { background: #fdeeee; color: var(--err); }
/* Monitoring / automation traffic (Zabbix, backup reports) — teal, distinct from
   spam's amber so an alert is never mistaken for junk at a glance. */
.st-alert   { background: #dcf3ef; color: #0e6f66; }
.card-alert .card-n { color: #0e6f66; }
.tickets th.nowrap, .tickets td.nowrap { white-space: nowrap; }

/* ---- ticket table ---- */
table.tickets { width: 100%; border-collapse: collapse; background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); overflow: hidden; box-shadow: var(--shadow-sm); }
.tickets th, .tickets td { text-align: left; padding: 0.7rem 0.8rem; border-bottom: 1px solid var(--line); vertical-align: middle; }
.tickets th { font-size: 0.72rem; text-transform: uppercase; letter-spacing: 0.06em; color: var(--muted); background: var(--bg); font-weight: 700; }
.tickets th.sortable { cursor: pointer; user-select: none; white-space: nowrap; }
.tickets th.sortable:hover { color: var(--navy); }
.tickets th.sort-asc::after { content: "▲"; font-size: 0.62em; margin-left: 0.35em; vertical-align: 1px; }
.tickets th.sort-desc::after { content: "▼"; font-size: 0.62em; margin-left: 0.35em; vertical-align: 1px; }
.tickets tr:last-child td { border-bottom: 0; }
.tickets tbody tr:hover td { background: var(--bg); }
.tickets .num { color: var(--muted); }
.empty { color: var(--muted); background: var(--panel); border: 1px dashed var(--line); border-radius: var(--radius); padding: 2.5rem; text-align: center; box-shadow: var(--shadow-sm); }
/* A row pushed in by the live update briefly glows so it's noticed. */
@keyframes row-new-hl { 0% { background: #fff3c4; } 100% { background: transparent; } }
.tickets tbody tr.row-new td { animation: row-new-hl 3.5s ease-out; }

/* Dashboard tickets list: Subject and Customer get a big, fixed amount of room
   (roughly double), while every meta column is pinned to a width that fits its
   content (badges, names, dates) so nothing ever overlaps. The table keeps a
   min-width, so on narrow screens it scrolls horizontally instead of squashing. */
@media (min-width: 721px) {
  body:has(#ticket-table) .wrap { max-width: 1500px; }
  #ticket-table { table-layout: fixed; width: 100%; min-width: 1360px; }
  #ticket-table th:nth-child(1), #ticket-table td:nth-child(1) { width: 40px; }   /* # */
  #ticket-table th:nth-child(2), #ticket-table td:nth-child(2) { width: 380px; }  /* Subject */
  #ticket-table th:nth-child(3), #ticket-table td:nth-child(3) { width: 260px; }  /* Customer */
  #ticket-table th:nth-child(4), #ticket-table td:nth-child(4) { width: 110px; }  /* Category */
  #ticket-table th:nth-child(5), #ticket-table td:nth-child(5) { width: 90px; }   /* Priority */
  #ticket-table th:nth-child(6), #ticket-table td:nth-child(6) { width: 160px; }  /* Status */
  #ticket-table th:nth-child(7), #ticket-table td:nth-child(7) { width: 170px; }  /* Assignee */
  #ticket-table th:nth-child(8), #ticket-table td:nth-child(8) { width: 150px; }  /* Updated */
  #ticket-table td:nth-child(6), #ticket-table td:nth-child(7), #ticket-table td:nth-child(8) { white-space: nowrap; }
}

/* ---- badges ---- */
.badge {
  display: inline-block;
  font-size: 0.72rem;
  font-weight: 700;
  padding: 0.18rem 0.6rem;
  border-radius: 999px;
  white-space: nowrap;
}
.st-open        { background: #e3effa; color: #135a96; }
.st-in_progress { background: #fff4d6; color: #8a6410; }
.st-task        { background: #dcf3ef; color: #0e6f66; }
.st-waiting     { background: #f3e8fd; color: #6b3fa0; }
.st-resolved    { background: #e8f8ee; color: var(--ok); }
.st-closed      { background: #e9edf1; color: var(--muted); }
.pr-low    { background: #e9edf1; color: var(--muted); }
.pr-medium { background: #e3effa; color: #135a96; }
.pr-high   { background: #fdebd7; color: #ad5b0d; }
.pr-urgent { background: #fdeeee; color: var(--err); }

/* ---- ticket view ---- */
/* Big floating "back to dashboard" arrow, vertically centred on the left. */
.ticket-back {
  position: fixed;
  left: 28px;
  top: 50%;
  transform: translateY(-50%);
  width: 60px;
  height: 60px;
  border-radius: 50%;
  background: var(--navy);
  color: #fff;
  font-size: 2rem;
  line-height: 60px;
  text-align: center;
  box-shadow: var(--shadow-lg);
  z-index: 60;
  transition: background 0.18s ease, transform 0.18s ease;
}
.ticket-back:hover { background: var(--navy-dark); text-decoration: none; color: #fff; transform: translateY(-50%) scale(1.07); }
/* Hide once the content column would reach the arrow, to avoid overlap. */
@media (max-width: 1300px) { .ticket-back { display: none; } }

/* Jump-to-top / jump-to-bottom controls, mirroring the back arrow on the right. */
.ticket-nav {
  position: fixed;
  right: 28px;
  top: 50%;
  transform: translateY(-50%);
  display: flex;
  flex-direction: column;
  gap: 0.7rem;
  z-index: 60;
}
.ticket-nav-btn {
  width: 60px;
  height: 60px;
  border-radius: 50%;
  background: var(--navy);
  color: #fff;
  font-size: 1.9rem;
  line-height: 1;
  display: flex;
  align-items: center;
  justify-content: center;
  border: none;
  cursor: pointer;
  box-shadow: var(--shadow-lg);
  transition: background 0.18s ease, transform 0.18s ease;
}
.ticket-nav-btn:hover { background: var(--navy-dark); transform: scale(1.09); }
@media (max-width: 1300px) { .ticket-nav { display: none; } }

.ticket-head { display: flex; justify-content: space-between; align-items: baseline; gap: 1rem; flex-wrap: wrap; }
.meta-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 0.9rem 1.5rem;
  background: var(--panel);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 1.1rem 1.35rem;
  margin-bottom: 1rem;
  box-shadow: var(--shadow-sm);
}
.meta-label { display: block; font-size: 0.7rem; text-transform: uppercase; letter-spacing: 0.06em; color: var(--muted); margin-bottom: 0.15rem; font-weight: 700; }
.ticket-body {
  background: var(--panel);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 1.1rem 1.35rem;
  margin-bottom: 1rem;
  white-space: normal;
  box-shadow: var(--shadow-sm);
}
.update-bar {
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem;
  align-items: flex-end;
  background: var(--panel);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 1rem 1.35rem;
  margin-bottom: 1rem;
  box-shadow: var(--shadow-sm);
}
.update-bar label { margin: 0; flex: 1; min-width: 140px; }
/* "Notify customer on resolve/close" — its own full-width row, compact. */
.update-bar label.notify-chk { flex: 1 0 100%; display: flex; align-items: center; gap: 0.4rem; font-weight: 400; font-size: 0.9rem; min-width: 0; }
.update-bar label.notify-chk input { width: auto; margin: 0; flex: none; }
.edit-details { margin-bottom: 1rem; }
.edit-details summary { cursor: pointer; color: var(--navy); font-weight: 600; font-size: 0.9rem; }
.edit-details form { margin-top: 0.75rem; }

/* ---- activity ---- */
.timeline { display: flex; flex-direction: column; gap: 0.6rem; margin-bottom: 1rem; }
.comment { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 0.85rem 1.1rem; box-shadow: var(--shadow-sm); }
.comment-head { margin-bottom: 0.35rem; }
.event { font-size: 0.85rem; color: var(--muted); padding: 0.1rem 1rem; border-left: 3px solid var(--line); }
.comment-form textarea { margin-bottom: 0.6rem; }
.comment-box { margin-top: 1rem; }
.comment-box > label { margin-bottom: 0.3rem; }
.comment-actions { display: flex; justify-content: flex-end; margin-top: 0.6rem; }

/* ---- deleted folder & replies ---- */
.btn-danger { background: var(--err); }
.btn-danger:hover { background: #96281b; }
.card-deleted .card-n { color: var(--err); }
.ticket-head-actions { display: flex; align-items: center; gap: 0.5rem; }
.ticket-head-actions form { margin: 0; }
.deleted-banner { display: flex; justify-content: space-between; align-items: center; gap: 1rem; flex-wrap: wrap; }
.deleted-actions { display: flex; gap: 0.5rem; }
.deleted-actions form { margin: 0; }
.comment-reply { border-left: 3px solid var(--accent); }
/* After posting a reply/comment the page jumps here; briefly highlight it. */
#activity { scroll-margin-top: 16px; animation: activity-hl 2.6s ease-out; }
@keyframes activity-hl {
  0%, 15% { box-shadow: 0 0 0 3px var(--accent); }
  100%    { box-shadow: 0 0 0 3px transparent; }
}

/* ---- attachments ---- */
.att-list { display: flex; flex-wrap: wrap; gap: 0.4rem; margin-top: 0.7rem; }
.att-chip {
  display: inline-block;
  background: var(--bg);
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 0.25rem 0.8rem;
  font-size: 0.82rem;
  font-weight: 500;
  color: var(--ink);
}
.att-chip:hover { border-color: var(--accent); color: var(--navy); text-decoration: none; }
input[type="file"] { font-weight: 400; margin-top: 0.3rem; display: block; width: 100%; }
.att-list audio { display: block; width: 100%; max-width: 460px; height: 36px; }

/* ---- customers page: top form + filter ---- */
.cust-form { margin-bottom: 1.5rem; }
.cust-form > summary { font-weight: 600; color: var(--navy); }
.cust-form .ticket-form { margin-top: 0.75rem; }
.cust-searchbar { display: flex; align-items: center; gap: 0.75rem; margin-bottom: 0.75rem; }
.cust-searchbar input[type="search"] { flex: 1; max-width: 480px; margin: 0; }
#cust-count { white-space: nowrap; font-size: 0.85rem; }
/* Customers page uses more of the screen so the Company column can be large. */
body:has(#cust-table) .wrap { max-width: 1500px; }
/* Fixed layout with percentage widths; Company doubled (≈29% → 42%, ~2× its px
   width once the container is widened). Numbers/actions sized to their labels. */
#cust-table { table-layout: fixed; }
#cust-table thead th { white-space: nowrap; }
#cust-table td:nth-child(2), #cust-table td:nth-child(3) { overflow-wrap: anywhere; }
#cust-table th:nth-child(1), #cust-table td:nth-child(1) { width: 37%; }
#cust-table th:nth-child(2), #cust-table td:nth-child(2) { width: 19%; }
#cust-table th:nth-child(3), #cust-table td:nth-child(3) { width: 16%; }
#cust-table th:nth-child(4), #cust-table td:nth-child(4) { width: 6%; }
#cust-table th:nth-child(5), #cust-table td:nth-child(5) { width: 7%; }
#cust-table th:nth-child(6), #cust-table td:nth-child(6) { width: 6%; }
#cust-table th:nth-child(7), #cust-table td:nth-child(7) { width: 9%; }
/* Company name is the edit link. */
#cust-table td:nth-child(1) a { color: var(--navy); }
#cust-table td:nth-child(1) a:hover { color: var(--accent); }
/* Actions column: Edit + Delete on one line when there's room; wrap (stack)
   instead of clipping when the labels are long (Greek Επεξεργασία / Διαγραφή). */
#cust-table td:nth-child(7) { white-space: normal; }
#cust-table .row-actions { flex-wrap: wrap; justify-content: flex-start; gap: 0.35rem; }
#cust-table .row-actions .btn-sm { padding: 0.3rem 0.6rem; }
#cust-table td { padding-top: 0.4rem; padding-bottom: 0.4rem; }

/* ---- users page ---- */
.row-actions { display: flex; flex-wrap: wrap; gap: 0.4rem; align-items: center; }
.row-actions form { display: flex; gap: 0.4rem; align-items: center; margin: 0; }
.inline-pass input { width: 140px; margin: 0; padding: 0.3rem 0.55rem; font-size: 0.8rem; }
.add-user { margin-top: 0.5rem; }

/* ---- portal / auth extras ---- */
.auth-divider {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  margin: 1.6rem 0 1.1rem;
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.08em;
}
.auth-divider::before, .auth-divider::after { content: ""; flex: 1; height: 1px; background: var(--line); }
.auth-links { text-align: center; margin-top: 1rem; font-size: 0.9rem; }
.auth-logo-link { display: block; }
.cf-turnstile { margin: 0.25rem 0 1rem; }
/* Dashboard activity badges: 'new' (red) and 'updated' (amber). */
.tickets tbody tr.row-attn td { background: #fff6f6; }
.tickets tbody tr.row-attn td.num { box-shadow: inset 3px 0 0 var(--err); }
.tickets tbody tr.row-attn td:nth-child(2) a { font-weight: 700; }
.tickets tbody tr.row-attn.is-upd td { background: #fff8ec; }
.tickets tbody tr.row-attn.is-upd td.num { box-shadow: inset 3px 0 0 var(--warn); }
.attn.attn-upd { color: var(--warn); background: #fff4d6; border-color: #f0dca6; }
.attn {
  display: inline-block;
  margin-left: 0.4rem;
  font-size: 0.68rem;
  font-weight: 700;
  color: var(--err);
  background: #fdeeee;
  border: 1px solid #f2c7c7;
  border-radius: 999px;
  padding: 0.05rem 0.5rem;
  vertical-align: middle;
  white-space: nowrap;
}
/* Green left-rail marks a message that came FROM the customer (portal). */
.comment-customer { border-left: 3px solid var(--ok); }
.inline-scope { margin: 0; }
.inline-scope select { width: auto; margin: 0; padding: 0.3rem 0.5rem; font-size: 0.85rem; }

@media (max-width: 720px) {
  .grid2, .grid3, .grid4 { grid-template-columns: 1fr; }
  .tickets th:nth-child(4), .tickets td:nth-child(4),
  .tickets th:nth-child(8), .tickets td:nth-child(8) { display: none; }
  /* On a phone the nav stays one swipeable row — wrapping it would eat the screen. */
  .topnav { gap: 0.25rem; overflow-x: auto; padding: 0 0.75rem; flex-wrap: nowrap; height: 60px; }
  .topnav .brand-name { display: none; }
}

/* Image lightbox (attachment viewer) */
.lightbox {
  position: fixed; inset: 0; z-index: 300;
  background: rgba(10, 29, 54, 0.85);
  display: flex; align-items: center; justify-content: center;
  padding: 1.5rem;
}
.lightbox-inner {
  max-width: min(1100px, 94vw); max-height: 92vh;
  display: flex; flex-direction: column;
  background: var(--panel); border-radius: 10px; overflow: hidden;
  box-shadow: 0 18px 60px rgba(0, 0, 0, 0.45);
}
.lightbox-bar {
  display: flex; align-items: center; gap: 0.6rem;
  padding: 0.45rem 0.75rem;
  background: var(--navy); color: #fff;
}
.lightbox-name {
  flex: 1; font-size: 0.85rem;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.lightbox-dl, .lightbox-close {
  color: #fff; text-decoration: none; background: none; border: 0;
  font-size: 1rem; line-height: 1; cursor: pointer;
  padding: 0.25rem 0.4rem; border-radius: 6px;
}
.lightbox-dl:hover, .lightbox-close:hover { background: rgba(255, 255, 255, 0.18); }
.lightbox-inner img {
  display: block; max-width: 100%;
  max-height: calc(92vh - 2.4rem);
  object-fit: contain;
  background: var(--navy-deeper);
}

/* Bulk delete on the Deleted folder */
.bulk-bar { display: flex; align-items: center; gap: 0.75rem; margin: 0 0 0.6rem; }
.tickets th.chk, .tickets td.chk { width: 32px; text-align: center; padding-left: 8px; padding-right: 4px; }
.tickets th.chk input, .tickets td.chk input { cursor: pointer; margin: 0; }

/* Spam folder & banner */
.card-spam .card-n { color: #b26a00; }
/* Sender address shown beside the customer in the Spam list; one click selects
   the whole address so it can be copied into the Settings block list. */
.spam-email {
  display: inline-block;
  margin-left: 0.4rem;
  color: var(--muted);
  font-size: 0.82rem;
  word-break: break-all;
  user-select: all;
}
.spam-banner {
  display: flex; justify-content: space-between; align-items: center; gap: 1rem; flex-wrap: wrap;
  background: #fff5e6; color: #7a4d00; border: 1px solid #f2d09a;
}
/* Monitoring alert banner — same shape as the spam one, teal instead of amber. */
.alert-banner {
  display: flex; justify-content: space-between; align-items: center; gap: 1rem; flex-wrap: wrap;
  background: #e8f7f4; color: #0e6f66; border: 1px solid #b7e2da;
}
.spam-actions { display: flex; gap: 0.5rem; align-items: center; flex-wrap: wrap; }
.spam-actions form { margin: 0; }
.spam-assign { display: flex; gap: 0.4rem; align-items: center; }
.spam-assign input { margin: 0; padding: 0.3rem 0.5rem; font-size: 0.9rem; }

/* Signature editor preview */
.sig-preview {
  border: 1px dashed var(--line); border-radius: 8px;
  padding: 14px; margin: 0 0 1rem; background: #fff;
  min-height: 48px; font-family: "Segoe UI", Arial, sans-serif;
}

/* Inline edit card (users edit form) */
.panel-card {
  border: 1px solid var(--line); border-radius: 12px;
  padding: 1.1rem 1.25rem; margin: 0 0 1.5rem; background: #fff;
  box-shadow: var(--shadow-sm);
}
.panel-card h2 { margin-top: 0; display: flex; align-items: center; gap: 0.75rem; flex-wrap: wrap; }
.panel-card h2 .btn-link { font-size: 0.85rem; font-weight: 500; }

/* Rich-text editor (reply / comment) — accepts pasted & dropped images inline. */
.richbox-editor {
  min-height: 5.5rem;
  max-height: 30rem;
  overflow-y: auto;
  padding: 0.6rem 0.7rem;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fff;
  font: inherit;
  line-height: 1.55;
  color: var(--ink);
  overflow-wrap: break-word;
}
.richbox-editor:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px rgba(19, 90, 150, 0.12); }
.richbox-editor:empty:before { content: attr(data-placeholder); color: var(--muted); pointer-events: none; }
.richbox-editor img { max-width: 100%; height: auto; border-radius: 4px; margin: 0.25rem 0; display: block; }

/* Speech-to-text toolbar injected above dictatable text areas. */
.dictate-bar { display: flex; align-items: center; gap: 0.5rem; margin: 0 0 0.35rem; flex-wrap: wrap; }
.dictate-mic { display: inline-flex; align-items: center; gap: 0.35rem; }
.dictate-mic.is-listening { background: var(--err); color: #fff; animation: dictate-pulse 1.2s ease-in-out infinite; }
.dictate-mic.is-listening:hover { background: #96281b; }
.dictate-lang { padding: 0.25rem 0.4rem; font-size: 0.8rem; }
.dictate-status { font-size: 0.82rem; font-style: italic; }
@keyframes dictate-pulse { 0%, 100% { box-shadow: 0 0 0 0 rgba(200, 40, 27, 0.45); } 50% { box-shadow: 0 0 0 5px rgba(200, 40, 27, 0); } }

/* Knowledge Base: canned-reply picker in the email box, and the edit actions row. */
.kb-insert { display: flex; align-items: flex-end; gap: 0.6rem; flex-wrap: wrap; margin: 0 0 0.75rem; }
.kb-insert-label { margin: 0; flex: 1 1 16rem; }
.kb-insert select { width: 100%; }
.kb-insert .btn-sm { white-space: nowrap; }
.kb-edit-actions { display: flex; gap: 0.6rem; align-items: center; }

/* WYSIWYG signature editor */
.sig-editor { border: 1px solid var(--line); border-radius: 8px; overflow: hidden; margin: 0 0 0.4rem; background: #fff; }
.sig-toolbar {
  display: flex; flex-wrap: wrap; align-items: center; gap: 2px;
  padding: 5px 6px; background: var(--bg-soft); border-bottom: 1px solid var(--line);
}
.sig-tb {
  min-width: 30px; height: 28px; padding: 0 7px; margin: 0;
  border: 1px solid transparent; border-radius: 6px; background: transparent;
  color: var(--ink); font-size: 0.9rem; line-height: 1; cursor: pointer;
}
.sig-tb:hover { background: #fff; border-color: var(--line); }
.sig-tb.on { background: var(--accent-light); border-color: var(--accent); }
.sig-sep { width: 1px; height: 18px; background: var(--line); margin: 0 4px; }
.sig-color { width: 30px; height: 28px; padding: 2px; border: 1px solid var(--line); border-radius: 6px; background: #fff; cursor: pointer; }
.sig-size { height: 28px; margin: 0; padding: 0 4px; font-size: 0.82rem; border: 1px solid var(--line); border-radius: 6px; width: auto; }
.sig-wysiwyg {
  min-height: 120px; padding: 12px 14px; outline: none;
  font-family: "Segoe UI", Arial, sans-serif; font-size: 15px; font-weight: 400;
  line-height: 1.5; color: #1c2733; text-align: left;
}
.sig-wysiwyg:focus { box-shadow: inset 0 0 0 2px var(--accent-light); }
.sig-wysiwyg img { max-width: 100%; }

/* Email HTML rendered in a sandboxed iframe (scripts disabled) */
.mail-html {
  width: 100%; border: 0; display: block; background: #fff;
  min-height: 60px;
}
.ticket-body .mail-html { margin: 0.15rem 0; }
.comment .mail-html { margin-top: 0.3rem; }

/* Technician avatar */
.me-badge { display: inline-flex; align-items: center; gap: 0.55rem; margin: 0 0 1.1rem; }
.me-avatar { width: 40px; height: 40px; border-radius: 50%; object-fit: cover; border: 2px solid var(--line); background: #fff; }
.me-badge span { font-weight: 700; color: var(--navy-dark); font-size: 0.95rem; }
.avatar-edit { display: flex; align-items: center; gap: 1rem; margin: 0.35rem 0 0.4rem; }
.avatar-preview { width: 72px; height: 72px; border-radius: 50%; object-fit: cover; border: 1px solid var(--line); background: #fff; flex: none; }
.avatar-edit input[type="file"] { margin: 0; padding: 0.3rem 0; border: 0; background: none; width: auto; }

/* Inline editing of an internal staff note */
.comment-editlink { color: var(--accent); font-size: 0.78rem; font-weight: 600; margin-left: 0.5rem; }
.comment-editlink:hover { text-decoration: underline; }
.comment-editrow { margin-top: 0.3rem; }
.comment-editrow textarea { font-size: 0.9rem; margin: 0; }
.comment-canceledit { margin-top: 0.4rem; background: none; color: var(--muted); }
.comment-canceledit:hover { background: none; color: var(--ink); box-shadow: none; transform: none; }

/* --- Reminder pop-up ------------------------------------------------------
   A small panel bottom-right, over whatever page the technician is on. Never
   modal: it must not block work, only ask to be dealt with. */
.rem-panel {
  position: fixed;
  right: 22px;
  bottom: 22px;
  width: min(380px, calc(100vw - 44px));
  max-height: min(70vh, 620px);
  display: flex;
  flex-direction: column;
  background: var(--panel);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: var(--shadow-lg);
  z-index: 80;
  overflow: hidden;
}
.rem-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  padding: 0.7rem 0.9rem;
  background: var(--navy);
  color: #fff;
}
.rem-x {
  background: none;
  border: none;
  color: #fff;
  font-size: 1.35rem;
  line-height: 1;
  padding: 0 0.2rem;
  cursor: pointer;
}
.rem-x:hover { background: none; box-shadow: none; transform: none; opacity: 0.8; }
.rem-body { overflow-y: auto; padding: 0.5rem; }
.rem-card {
  border: 1px solid var(--line);
  border-left: 4px solid var(--accent);
  border-radius: var(--radius-sm);
  padding: 0.7rem 0.8rem;
  margin-bottom: 0.5rem;
  background: var(--bg);
}
.rem-card:last-child { margin-bottom: 0; }
.rem-note { font-weight: 600; line-height: 1.35; }
.rem-meta { color: var(--muted); font-size: 0.82rem; margin-top: 0.2rem; }
.rem-link { display: block; font-size: 0.85rem; margin-top: 0.35rem; }
.rem-actions { display: flex; gap: 0.4rem; align-items: center; margin-top: 0.6rem; }
.rem-actions select { margin: 0; padding: 0.3rem 0.4rem; font-size: 0.82rem; flex: 1 1 auto; min-width: 0; }
.rem-actions .btn-sm { flex: 0 0 auto; }
.rem-done { background: var(--ok, #1f7a4d); }

/* Reminders already sitting on a ticket. */
.rem-list { list-style: none; padding: 0; margin: 0 0 0.5rem; }
.rem-list li {
  border-bottom: 1px solid var(--line);
  padding: 0.45rem 0;
  display: flex;
  align-items: center;
  gap: 0.5rem;
  flex-wrap: wrap;
}
.rem-list li:last-child { border-bottom: none; }

/* --- Customer context on a ticket, notes list, pending issues -------------- */
.cust-context { display: grid; gap: 0.75rem; margin: 1rem 0; }
/* Notes are pasted verbatim from Outlook, config sheets and mail: line breaks,
   blank lines and runs of spaces are all meaningful, and columns are lined up
   with spaces. pre-wrap keeps them (so the PHP must NOT also call nl2br), and a
   monospace face is what actually makes the columns line up. */
.note-body {
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  font-family: var(--mono);
  font-size: 0.86rem;
  line-height: 1.5;
  tab-size: 4;
  background: var(--bg);
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  padding: 0.85rem 1rem;
  margin-top: 0.6rem;
  overflow-x: auto;
}
/* Type into the same shape you will read back. */
.note-form textarea, .note-edit textarea {
  font-family: var(--mono);
  font-size: 0.86rem;
  tab-size: 4;
  white-space: pre;
  overflow-wrap: normal;
  overflow-x: auto;
}
.note-card > summary { display: flex; align-items: baseline; gap: 0.6rem; flex-wrap: wrap; }
/* One flat list of notes, grouped under a heading per company. */
.note-group {
  font-size: 0.95rem;
  color: var(--navy);
  margin: 1.4rem 0 0.4rem;
  padding-bottom: 0.25rem;
  border-bottom: 2px solid var(--line);
}
.note-list .note-card { margin-bottom: 0.5rem; }
.note-title { font-weight: 700; }
/* Titles-only list of a customer's notes on the ticket page. */
.note-peekrow { border-bottom: 1px solid var(--line); padding: 0.35rem 0; }
.note-peekrow:last-of-type { border-bottom: none; }
.note-peekrow > summary { display: flex; align-items: baseline; gap: 0.6rem; flex-wrap: wrap; cursor: pointer; }
.note-peekrow > summary:hover .note-title { color: var(--accent); }
.note-when { font-size: 0.8rem; font-weight: 400; }
.note-actions { display: flex; align-items: center; gap: 0.8rem; margin-top: 0.6rem; }
.note-actions .spacer { flex: 1; }
.note-count {
  background: var(--navy);
  color: #fff;
  border-radius: 999px;
  font-size: 0.72rem;
  font-weight: 700;
  padding: 0.05rem 0.5rem;
}

/* Notes are long free text, so their boxes take the full content column instead
   of the 720px the other forms use. */
.wrap-wide { max-width: 1500px; }
.note-form { max-width: none; }
.note-form textarea { min-height: 26rem; line-height: 1.55; }

.note-entry {
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  padding: 0.8rem 1rem;
  margin-top: 0.75rem;
  background: var(--panel);
}
.note-entry-head { display: flex; gap: 0.6rem; align-items: baseline; flex-wrap: wrap; font-size: 0.86rem; }
.note-entry .note-body { margin-top: 0.4rem; }
.note-edit { margin-top: 0.5rem; }
.note-edit > summary { display: inline-block; cursor: pointer; list-style: none; background: var(--navy); color: #fff; }
.note-edit > summary::-webkit-details-marker { display: none; }
.note-edit > summary:hover { background: var(--navy-dark); }

.rem-edit-row > td { background: var(--bg); }
.rem-edit-row .ticket-form { max-width: none; margin: 0.5rem 0; }
.note-peek {
  font-weight: 400;
  font-size: 0.86rem;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  max-width: 60ch;
}
.sec-h { margin-top: 2rem; }

/* "Add to Outlook calendar" tick-box on the reminder forms. */
.rem-cal { display: flex; align-items: baseline; gap: 0.4rem; margin: 0.5rem 0 0.2rem; flex-wrap: wrap; }
.rem-cal input { width: auto; margin: 0; }

/* --- Tabs -------------------------------------------------------------------
   Used by the settings page, which had grown into one long scroll. The panels
   are ordinary blocks until JS marks the container .js-tabs, so with scripting
   off the page is exactly what it was before rather than only its first section:
   a settings page that hides four fifths of itself when a script fails to load
   would be a bad trade for tidiness. */
.tabs { display: flex; flex-wrap: wrap; gap: 0.15rem; border-bottom: 1px solid var(--line); margin: 0 0 1.25rem; }
.tabs .tab {
  /* Everything the global filled button sets has to come back off. */
  background: none; color: var(--muted); font-weight: 600;
  border: 0; border-bottom: 2px solid transparent; border-radius: 0;
  padding: 0.55rem 0.9rem; margin: 0 0 -1px;
}
.tabs .tab:hover { background: none; color: var(--ink); box-shadow: none; transform: none; }
.tabs .tab[aria-selected="true"] { color: var(--brand); border-bottom-color: var(--brand); }
.tabs .tab:focus-visible { outline: 2px solid var(--brand); outline-offset: -2px; }
.js-tabs .tabpanel { display: none; }
.js-tabs .tabpanel.is-active { display: block; }
/* The first heading inside a panel would otherwise push it away from the tabs. */
.tabpanel > h2:first-child { margin-top: 0; }
/* With tabs on, that heading only repeats the tab you just clicked. It stays in the
   markup because with tabs off it is the only thing separating the sections. */
.js-tabs .tabpanel > h2:first-child { display: none; }